How long does shipping take? We strive to ship your order promptly, usually within 1 business day. Shipping times vary based on the destination: domestic (US) orders typically arrive in 3-7 days, while international orders can take 7-18 days. To ensure a seamless shopping experience, we offer free worldwide shipping on orders over $75. We guarantee the safe arrival of your goods, and we are committed to your satisfaction.

Can I track my order? Absolutely! Once your order has been shipped, you will receive a confirmation email. Occasionally, these emails may end up in your spam folder, so kindly check there before reaching out to us.

Do you offer international shipping? Yes, we offer free shipping worldwide. However, please note that if your package encounters any customs-related delays, you may be responsible for paying any import fees imposed by your country's customs authorities.

What is your return/refund policy? Currently, we require customers to bear the cost of return shipping to our Salt Lake City location. Additionally, the returned products must be in the same condition as when they were sent. In the event of a defect or failure due to manufacturing issues, we take full responsibility and will replace the item at no additional cost.

Can I cancel my order? Once your order has been shipped, cancellation is not possible. We recommend reviewing your order carefully before finalizing it.

How do I contact customer support? You can reach our customer support team through Instagram, Facebook, or by emailing us at Saleschopcitycustoms@gmail.com We are here to assist you with any questions or concerns you may have.

What if my item is damaged or defective? We take pride in the quality of our products. In the unlikely event that your item arrives damaged or exhibits manufacturing defects, we stand by our commitment to customer satisfaction. We will either replace the item or issue a refund accordingly.